Computerized Automotive Repair order System (C.A.R.S)
Computerized Automotive Repair System (C.A.R.S).
C.A.R.S. replaces hand written repair orders. Over 500 jobs or repair orders may be in progress at one time.
The system's "work in progress" rack allows you to jump from job to job, making additions or changes to any
repair order at ANY time. Because the repair orders are stored in the computer, job tickets are never lost or
misplaced. An unlimited number of copies may be printed at any time and at any point in the billing process.
Assigning a status code to each job allows you to monitor the progress of each job as the vehicle is serviced.
C.A.R.S. is designed to increase sales. While entering an appointment or starting a repair order, the
needed services are highlighted on the screen making it almost impossible to miss the opportunity for selling add-ons.
You can also view the previous repair order written on each vehicle to see what additional services you
recommended the last time the vehicle was in for service.
A few key strokes records the appointment. When the customer comes in for his appointment, one key
stroke converts the appointment to a repair order complete with the requested services that were entered
when the appointment was made.
C.A.R.S. allows an in-depth analysis of shop operation by tracking labor and parts sales in detail.
Parts are instantly removed from inventory as they are billed to the repair order. Because you can categorize your inventory into groups, each group can have a different gross
margin percentage allowing the system to recommend a selling price based upon the cost of the item and
your desired gross margin percentage. You determine the selling price by either accepting the system's
recommendation or typing in your own price. Monitoring of prices charged by your vendors prevents
overcharging and with the Manager's Assistant™ Accounts Payable function, the invoice for parts purchased on
account is instantly added to Payables.
Parts ordered for immediate installation or application are automatically added to the inventory list, the
receipt of the part is recorded, the sale of the part is recorded, the part is put on the repair order, the dollars are
put in the appropriate sales department, the running total is adjusted and if necessary sales tax and EPA charges
or shop supplies are added. All this is done in ONE STEP. The system eliminates math errors by multiplying the
unit price times the quantity sold, calculating applicable sales tax and totaling the bill. The sales tax may be
calculated using up to 10 taxing schemes including tax based on the cost (replacement sales tax method) or
retail using any combination of ten sales tax rates within each scheme. The system easily handles resale and
tax-exempt invoices separating sales by reason for the tax-exemption. Of course, sales tax exempt customers
are automatically excluded from sales tax.
As parts are put on the repair order they, are immediately removed from inventory and with the optional
Bar Code package it makes it possible to enter the parts with a scanner.
The built-in tire store functions allow you to quickly determine which tires are in stock and which tire to
suggest instantly computing the out-the-door price including valves, balancing, tax, etc.
The addition of the Mitchell Parts & Labor Estimating Guides on CD gives you immediate access to all
three volumes enhancing the estimating functions of C.A.R.S.. Having the Mitchell CD also gives you
factory maintenance schedules and check lists allowing you to review the printed check list with your customer
encouraging them to select additional services. The optional Quick Quote Auto Shop Estimator also works
from within C.A.R.S. and gives customized estimates in a few seconds.
C.A.R.S. increases shop efficiency by warning you that you are running out of commonly used parts.
When your stock on a particular part gets low the system alerts you that you are running out and will also alert
you if you have used the last one. If you put a part on the repair order that is out of stock the system alerts
you the part is out of stock but does not prevent you from selling it. If you charge a customer less
than your cost for a part it displays a warning. Also, the system will "cross reference" part numbers, converting
one manufacturer's number to another preventing you from re-ordering a part when you have it on the shelf under
another manufacturer's part number.
Built-in discount plans allow 27 different selling prices for each item. Discounts can be calculated on
retail minus or cost plus basis. Discounted repair orders show the regular price of each item along with it's
discounted (net) price. Automatic discounts occur for those Customers who receive a discount and for those
Customers who don't receive a discount, the words "discount" or "net" will not appear on repair orders.
As the repair order is written the specific labor operation and/or part is automatically updated to the
service history stored in the customer follow-up system. Thus, for example, charging the customer for an oil
change today will cause the system to send one customer an oil change reminder letter in 90 days, while
another customer might get the reminder letter in 60 days. (You can have 10 different service schedules.)
The system will do the same for any of the categories you choose. To help you sell add-ons, the vehicle
service record is printed on every repair order with needed services highlighted. With the Tickler letters function
you can have the system remind the customer of repairs you have recommended to the customer previously.
The system separates "work done by" and "work sold by" for each employee to track employee productivity.
It will even calculate employee commissions. At the end of the pay period, commissions can also be paid on
completed work for which payment has not been received. If you wish, commissions can also be paid on work
that is only partially completed (work in progress).
The end-of-day report provides a category-by-category sales recap detailing the method of payment,
gross sales, cost of sales and gross profit. This report will also show month-to-date and year-to-date sales,
cost and profit information. A job costed copy, which shows the actual cost and profit on each job, can also be
printed at the end of each day. The business "Source" code allows you to analyze the effectiveness of your
advertising by monitoring the gross profit generated from the business by each advertising activity. When used
with The Manager's Assistant™, sales are transferred to bookkeeping, accounts receivable and payroll functions.
When used with Filedrawer the system electronically stores retail and job-costed copies of each repair order,
creating a repair order file for each vehicle you service.
C.A.R.S. directly integrates with
The Service Manager™,
The Manager's Assistant™,
Precision Parts Manager,
and Accounts Payable.