Pete's Service Center
13957 S. Kostner Avenue
Crestwood, Illinois 60445


May 13, 2003


Mr. William Thomas
1234 Any Street
Your Town, US 65432

Dear Mr. Thomas,

Prevent unnecessary engine wear. Our computerized service records show that your 90 Chevy Monte Carlo is due for an oil change.

Your last oil change was on mm/dd/ccyy at 53,400 miles. We will drain the motor oil, add up to 5 quarts of brand name 10W-30 all season motor oil, install a new oil filter and lubricate the chassis. By presenting this letter within the next 21 days, you can purchase this service package for only $16.95. That's a full $8.00 off the regular price of $24.95.

Appointments are generally not needed. However, a phone call ahead will help us service you more promptly. We appreciate your business.

Very truly yours,

Pete's Service Center


The money-making power of a customer follow up system lies not only in service reminder letters, but in the additional personal customer contact and good-will it generates.

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